FAQ

1. What is NoorVia?
NoorVia is an online store offering stylish kitchen tools and elegant women’s jewelry, designed to make your life easier and more beautiful.

2. Where are you located?
We are based in Bangladesh, but we serve customers across the USA.

3. Do you ship worldwide?
Currently, we ship to the USA. More countries will be added soon.

4. How long does delivery take?
Orders are usually processed within 1–5 business days. Delivery typically takes 5–15 business days depending on your location.

5. How much is shipping?
We offer free shipping on qualifying orders. For other orders, shipping fees are calculated at checkout.

6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.

7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major payment options.

8. Is my payment information secure?
Absolutely. All payments are processed through secure and encrypted payment gateways.

9. Can I cancel my order?
Orders can be canceled within 12 hours of purchase. After that, the order may already be in processing.

10. Do you offer returns and refunds?
Yes, we offer a hassle-free return policy within 14 days of delivery. Please check our Returns & Refunds page for details.

11. What if my item arrives damaged?
If you receive a damaged product, contact us immediately with photos, and we’ll arrange a replacement or refund.

12. Do you offer discounts?
Yes, we occasionally run promotions and discounts. Subscribe to our newsletter to stay updated.

13. Are your kitchen tools dishwasher safe?
Most of our stainless steel kitchen tools are dishwasher safe. Please check the product description for details.

14. Do you offer gift wrapping?
Yes, we provide gift wrapping options for jewelry items.

15. How can I contact NoorVia?
You can reach us via our Contact Us page, by email, or through our social media channels.